Free help desk software you can reshape as your team changes
A working support desk: tickets, projects, Kanban boards and shared context on every conversation. Install it free, run it on your own account, and change how it works by describing what you want. No per-agent licence.
The shared inbox stops working sooner than you think
Most small teams run support out of an inbox until the day two people reply to the same customer, or a request quietly goes three days without an answer. The usual next step is a help desk platform priced per agent, which means the tool gets more expensive precisely as you hire the people you needed it for.
This is the smaller step in between: a real ticketing system with owners, statuses and history, that costs nothing per agent and bends to how you already work.
What is in the template
Six things it does from the moment you install it.
Dashboard overview
Open tickets, pending tasks, team activity and priority issues in one place, so you can see what is on fire without opening five views.
Projects
Group tickets and tasks under projects, so multiple support categories, clients or product lines stay separate instead of one undifferentiated queue.
Ticket management
Create, assign, track and resolve tickets with full visibility into status, priority, notes and timelines.
Kanban board per project
Every project gets a visual board moving work through Fresh, In Progress, Done and Verified.
Team collaboration
Comments, updates and attachments live on the ticket, so the next person to touch it has the context.
Reshape it with Fuzen AI
Add fields, change the workflow, automate a reminder or insert a step by describing it. No code.
What it looks like
Screens from the running app.
What a help desk costs a team of ten
Help desk software is almost always sold per agent per month, so the yearly figures below are that rate times ten seats. The platforms are more capable than this template. The question is whether you need that capability yet, and whether you want the bill to grow every time you hire.
| Tool | List price | 10 agents, per year | Shape |
|---|---|---|---|
| Zendesk | $55, $89 and $115 per agent per month | $6,600 to $13,800 | Mature, broad, heavy |
| Help Scout | $25, $45 and $75 per user per month | $3,000 to $9,000 | Simpler, inbox-led |
| Freshdesk | Per agent per month, varies by product line | Depends on the line you pick | Broad suite |
| Fuzen Support Desk | Free template, no per-agent fee | Your Fuzen plan only | Focused, and you can reshape it |
Zendesk and Help Scout list prices as published by those vendors and corroborated by independent pricing trackers, checked 28 August 2026. Annual billing, before tax and add-ons. Freshdesk is listed without a figure because its published rates differ materially across product lines. Vendor pricing changes often, so check before you decide.
What free means here, precisely
The template is free
Install it and use it. There is no licence cost and no charge per agent, however many people you add.
Hosting is your Fuzen plan
The app runs on your Fuzen account, so it sits inside whatever plan you are on rather than being billed separately.
It is yours to change
You are not renting access. The app is on your account and you can restructure it whenever your process changes.
When you outgrow the template
Support processes get specific fast. An approval before a refund goes out. An SLA clock that starts on first reply. A portal customers can log into. A link between a ticket and the order it came from. None of that ships in the template, and all of it is the kind of thing you would normally wait on a vendor to build.
Here you describe it and the app changes. If the gap is larger than that, we build custom software done for you, and a working support desk is a good place to start that conversation.
What Fuzen customers say
Questions
Is this help desk software really free?
The template is free to install and use. It runs on your Fuzen account, so hosting sits on your Fuzen plan, but there is no per-agent licence and no monthly fee for the help desk itself.
What is included in the template?
A dashboard, projects, full ticket management, a Kanban board per project, and team collaboration with comments and attachments on every ticket.
Who is it for?
Support teams, service businesses, small agencies, and anyone who has outgrown a shared inbox but does not want to pay per agent for a large platform.
Can multiple agents work in it together?
Yes. It supports multiple users, and every ticket can be assigned and tracked with updates visible to the team.
Can I change the Kanban stages?
Yes. Fresh, In Progress, Done and Verified are the defaults, and you can restructure them with Fuzen AI by describing what you want instead.
Do I need technical skills?
No. It installs ready to use, and changes are made by describing them rather than by configuring or coding.
How is this different from Zendesk or Help Scout?
Those are mature platforms billed per agent every month, and they do far more out of the box. This is a focused ticketing app you install free and own, where the trade is a smaller feature set in exchange for no per-agent cost and the ability to reshape it yourself.
Can it grow past what the template does?
Yes. That is the main reason to start here. If you need approvals, an SLA timer, a customer portal or a link to another system, you describe it and the app changes, rather than waiting for a vendor roadmap.
Does it include dashboards and reporting?
It ships with a dashboard covering projects, activity and workload. Anything more specific can be added with Fuzen AI.
What support do I get?
Fuzen provides customer support plus documentation and guides for getting started and customising the template.
Get tickets out of the inbox
Free to install, no per-agent fee, and it changes when your process does.