WhatsApp CRM and team inbox for small business
Your whole team answers customers from one WhatsApp Business number, on a laptop. Every message becomes a contact and a conversation you can assign, tag and follow up, and the 24-hour reply window is shown on each one.
The dashboard of the demo business (sample data).
One business number, one phone, too many people
When customers write to your WhatsApp Business number, the chats sit on one phone. Staff pass it around, nobody knows who answered whom, and a lead who wrote at night is forgotten by lunch.
Fuzen Whatsapp CRM puts every chat in a shared inbox on the laptop. Each conversation has an owner, tags and notes, and each customer becomes a contact you can follow up later.
Made for small businesses with 2 to 6 staff on one number
- Clinics and coaching institutes answering enquiries and bookings
- Local retailers, service and repair businesses
- Travel and real estate agents following up leads
Not for e-commerce brands that need carts and catalogues, contact centres, or teams that want Instagram or web chat in the same inbox.
What Fuzen Whatsapp CRM does
Everything a small team needs to answer, follow up and reach customers on WhatsApp from one number.
Your own number, connected through Meta
Connect your WhatsApp Business number from Settings through Meta's official signup. A health checklist shows the connection, display name, quality rating, daily limit, payment method and business verification.
Shared inbox
When someone messages your number, a contact and an open conversation appear within a minute. Reply from the laptop and see delivered and read ticks.
Assign, tag and note
Assign a conversation to a teammate, tag it and keep internal notes the customer never sees. Saved replies drop into a reply in one click.
The 24-hour rule handled
Each conversation shows how long its reply window stays open. Once it closes, the reply box offers only Meta-approved templates, so nobody sends a message Meta will refuse.
Templates from a library
Start a message template from the built-in library and watch its status move from Pending to Approved without refreshing the page.
Broadcasts to opted-in contacts
Send an approved template to opted-in contacts now or at a set time. Opted-out contacts are skipped, and a customer who replies STOP is opted out with one confirmation.
Contacts from a CSV file
Import your existing customer list from a CSV file and map its columns to the contact fields.
Menu bot
Greet new messages with reply buttons and route keywords with simple rules, so common questions get an answer while your team is busy.
AI assistant with your own key
Answers common questions from your own knowledge base, using your own Gemini key saved in Settings. Without a key, every question goes to a person.
Keep the app on your phone
Keep using the WhatsApp Business app on your phone alongside the shared inbox.
Business hours and roles
Set business hours, an away message after hours and a default assignee. Admin, Agent and Viewer roles: agents see their own and unassigned conversations.
Dashboard
Open conversations, the waiting queue, new contacts by source, first response time and conversations per agent.
Shared team inbox
Every chat has an owner
When someone messages your number, a contact and an open conversation appear in the shared inbox within a minute. Tabs show what is open, unassigned, yours, waiting on the customer and resolved.
Take a conversation or assign it to a teammate, tag it and add internal notes. Reply from the laptop with your own words or a saved reply, and the customer gets it on WhatsApp. You see the delivered and read ticks.
Agents see their own and unassigned conversations. Admins see everything, and Viewers can read without replying.
The 24-hour window
No messages Meta will refuse
WhatsApp lets a business write its own messages only within 24 hours of the customer's last message. Each conversation shows how long that window stays open.
Once it closes, the reply box offers only templates Meta has approved, so your team never sends a message that bounces.
Start a template from the built-in library of short, neutral wording, such as a booking confirmation or a payment reminder, submit it, and watch its status move from Pending to Approved without refreshing the page.
Your number
Connect the number you already use
Connect your own WhatsApp Business number from Settings through Meta's official signup. Keep using the WhatsApp Business app on your phone alongside the shared inbox, or connect a new number.
A health checklist shows whether the number is connected, the display name status, quality rating, daily limit, payment method and business verification, so you know what Meta still needs from you.
Broadcasts
Reach opted-in customers, respect the ones who opt out
Import your customer list from a CSV file and map its columns. Then send an approved template to opted-in contacts now or at a scheduled time.
Opted-out contacts are skipped. A customer who replies STOP is opted out and gets one confirmation.
Menu bot and AI assistant
Answers while your team is busy
Menu bot
Greet new messages with a welcome and up to three reply buttons, and route keywords with simple rules. Send it on a first message, after business hours, or both.
AI assistant
Write what the assistant should know about your business, prices and policies. It answers common questions from that, using your own Gemini key saved in Settings, and hands over to a person when it is unsure. Without a key, every question goes to a person.
Your team
See who is waiting and who is answering
Set your business hours, an away message for after hours and a default assignee for new conversations. Invite staff as Admin, Agent or Viewer.
The dashboard shows open conversations, the waiting queue, new contacts by source, first response time and conversations per agent.
The inbox also works in a phone browser, for the owner checking in away from the desk.
What this template does not include
So you know before you buy. The price reflects this.
- No message credits. You connect your own number through Meta and pay Meta's message fees directly, from your own payment method.
- No developer API, and one WhatsApp number per app.
- No Instagram, Facebook or web chat in the inbox, and no WhatsApp calls or groups.
- No carts, catalogues, payments or Shopify, and no drag-and-drop flow builder.
- We do not sell phone numbers. Use the number you have or a new one of your own.
One price, paid once
Fuzen Whatsapp CRM
Rs 29,000
about $1,350
one time, plus GST. Hosting is billed separately on your Fuzen plan, and Meta's message fees are paid to Meta.
Buy Fuzen Whatsapp CRMWhat other WhatsApp CRMs cost in the first year
For one number and a small team, from each vendor's own pricing page, checked 03/11/2026. These are yearly subscriptions, and several include things this template leaves out, such as message credits, AI credits, an API or more channels. Meta's message fees are extra in every case.
| Option | First year |
|---|---|
| Gallabox Basic, 3 users, yearly includes 500 AI credits a month and a basic API | Rs 28,788 |
| Wati Growth, 3 users, quarterly | Rs 32,388 |
| respond.io Starter, 5 users, yearly no broadcasts on this plan | $948 |
| Kommo Advanced, 3 users a full sales CRM with more channels | $1,260 |
| SleekFlow Pro, yearly 10 seats, AI agents, more channels | $1,308 |
| Fuzen Whatsapp CRM | Rs 29,000 once, plus hosting |
Want to see how it works first?
The user guide walks through connecting your number, the inbox, templates, broadcasts, the menu bot and the AI assistant, screen by screen. If your business needs more than a template, Fuzen also builds CRMs to order.
Questions about a WhatsApp CRM
What is a WhatsApp CRM?
It turns the chats on your WhatsApp Business number into contacts and conversations your whole team can answer, assign and follow up from a laptop. Fuzen Whatsapp CRM does this for small businesses with 2 to 6 staff on one number.
How much does Fuzen Whatsapp CRM cost?
Rs 29,000 one time, plus GST (about $1,350). Hosting is billed separately on your Fuzen plan, and Meta's message fees are paid by you directly to Meta.
How do I connect my WhatsApp number?
From Settings, through Meta's official signup. A health checklist then shows the connection, display name status, quality rating, daily limit, payment method and business verification.
Can I keep using the WhatsApp Business app on my phone?
Yes. You can keep using the WhatsApp Business app on your phone alongside the shared inbox.
What happens after the 24-hour window closes?
The reply box offers only templates Meta has approved, so nobody on your team sends a message Meta will refuse. Once the customer writes again, you can reply in your own words.
Can several staff answer from one number?
Yes. Assign a conversation to a teammate, tag it and keep internal notes. Admin, Agent and Viewer roles decide who sees what: agents see their own and unassigned conversations.
Can I send broadcasts?
Yes. Send an approved template to opted-in contacts now or at a scheduled time. Opted-out contacts are skipped, and a customer who replies STOP is opted out with one confirmation.
Does it use AI?
Only if you want it to. The AI assistant answers common questions from your own knowledge base, using your own Gemini key saved in Settings. Without a key, every question goes to a person.
Are message credits or an API included?
No. The template has no bundled message credits and no developer API. You pay Meta's message fees directly, and the price is set on that basis.
Who is it not for?
E-commerce brands that need carts and catalogues, contact centres, teams that want Instagram or web chat in the same inbox, and businesses that need more than one WhatsApp number.
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WhatsApp is a trademark of Meta Platforms, Inc. Fuzen Whatsapp CRM is made by Fuzen and is not made or endorsed by Meta.
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